1-800-442-6472

New York City's Guide to Wine Delivery, Wine Stores, Wine bars and Tastings

Customer Assistance and Frequently Asked Questions


Customer Service Contact Information

info@nycwine.com

General Questions
What is NYC Wine?
Where can I use NYC Wine?

Placing an Order
How do I place an order?
What happens after I submit my order?
How do I know that the wine store/winery received my order?
What do I do if I don't receive an email order confirmation?

After Placing Your Order
How do I change or cancel my order after I have placed it?
Who should I call to check on the status of my order?
What if I have a confirmation email from the wine store/winery but they have no record of my order?
What do I do if there is something wrong with my order?

Navigating the Site
How do I browse wine stores?
How do I use the advanced search?
How do I save favorite wines?
How do I use the order history?
How do I order for a future delivery time?

Payment and Pricing
What is the fee for using NYC Wine?
How is the wine pricing determined?
Is there a minimum to order?
Can I save my credit card information?
When is my credit card processed?
Is my credit card information secure?
How much should I tip for delivery?
How do I redeem a promotion code/coupon?

Managing My Account
I forgot my username/password, what do I do?
Can I have a corporate NYC Wine account through my firm?
Can I have two NYC Wine accounts with the same email address?
Can I have multiple delivery addresses associated with one Account?

Wine Store Questions
Why I am getting a message that a wine store does not deliver to me?
Where did all these wine store and winery ratings and reviews come from?
Why isn't my review showing up on the site?
How do I share my opinion about a particular wine?
How come you don't have wine store “X” listed on NYC Wine?
What can I do to help get my favorite wine or wine store on NYC Wine?

Pick Up Orders
How does a pick up order work?

 

What is NYCWine.com?
NYCWine.com allows you, the customer, to search for wines and compare prices from the inventories of many wine stores in New York City. NYCWine.com is a website that helps customers anywhere in the world to order wine from wine stores in New York City and wineries worldwide for delivery to 30 states in the United Sates and most other countries.  We also provide customized management of gift orders for corporate accounts that regularly send wine to clients or business contacts in the NYC area.  NYCWine.com also provides information on wine bars and events in New York City.  The editorial staff of NYCWine.com keeps New Yorkers informed on upcoming wine related activities in NYC with our calendar of wine tastings - most of them FREE- on our NYC Wine News page.

Where can I use NYCWine.com?
You can use NYCWine.com from any country in the world and any state in the United States of America.  Unfortunately, due to state and federal laws the wine stores that work with us our only allowed to deliver wine to AZ, CA, CO, CT, DC, FL, ID, IL, IA, LA, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OR, SC, TX, VA, WI, WV and WY.  Additional local restrictions apply to certain locations in Connecticut, Florida and North Carolina.  Please refer to our Shipping Policy for complete information and restrictions.

How do I place an order?

STEP 1: Create an Account or Sign In if Registered - Click the link to Sign In or Register at the very top of any webpage on NYCWine.com.  If you are not logged in you will be prompted to register when you attempt to place an order.  You should enter your billing address as your primary contact information for your account.  A different shipping address may be entered in the checkout process.  We do require a date of birth from all registrants in order to verify legal drinking age as required by law.  A valid drivers license is also required at time of delivery.  Returning Users After logging in please confirm your delivery and billing information and click on the "Submit Order" button.

STEP 2: Find Wine(s) -
The easiest way to find a wine is to use the search box on the top left side of NYCWine.com.  If you are looking for Champagne, Prosecco, Cuvee or another type of sparkling wine select "Bubbly" from the search field labeled "All Colors".  To see wines available for free delivery you should leave this box checked, however, to see a full list of all available wines you should uncheck the box for free delivery.  You can always remove items from your shopping cart bef